What payment methods do you accept?
We currently accept most major credit cards, and check or money order by mail or in our office. We also now accept Paypal.
What is the standard turnaround time for orders?
Most orders are processed and prepared for shipping within 48 hours of receipt, although occasionally during holidays and periods of high ordering traffic, a delay may occur.
Can I rush my order?
As most orders are shipped within 24-48 hours of receipt, rush ordering is not necessary.
What is your return policy on an order?
If a mistake was made on our part, or an item is damaged upon receipt, please contact us immediately to resolve the issue and/or file a damage claim. If we deem a return necessary, we will refund to you the shipping cost for such return provided the return is accompanied by carrier's invoice reflecting the amount that you paid to return the item to us.
We will gladly accept returns on unused merchandise purchased on our website in the original packaging within 10 days of date of purchase. Simply return the merchandise with the receipt or original invoice through UPS, shipping prepaid by you to the following address:
10300 W Forest Hill Blvd.
Wellington, FL 33414
Please note essential oils, home fragrance oils, body oils, soaps, items purchased with a promo code, gift card purchases, and discounted items are non-refundable.
Purchases made with a debit or credit card will be refunded within 10 days of receipt.
Order and shipping confirmation
When your order is received, we'll send you an email confirming your order. Then, when your order is shipped, we'll send you a shipment confirmation. If applicable, it will include: list of items purchased, payment information, shipping method, shipping information, and tracking information.
Tracking your shipment
All packages are sent via United States Postal Service. Your shipping confirmation email will include your "Tracking Number" and a link to the USPS tracking site. You can also find order tracking and history information by going to your account and reviewing your "Order History".
trouble with ordering
If you have trouble placing an order, please take a minute to go through this quick checklist before you call Customer Service.
Do you have cookies enabled for your browser? Use the instructions under Enabling Cookies based on your preferred browser to make sure.
Is the item out of stock? If an item is out of stock, the order won't complete. Please try again with another item.
Is your credit card information valid and up-to-date? If you were recently issued a new card, some of the information may have changed. Please confirm your credit card type, number, and expiration date, and try again.
Does your name and address match the name and address on your current credit card? Please go over your personal information, update it if necessary, and try again.
Was your Internet connection disconnected? You must stay logged in until we receive your order. Please don't log off until you click Place Order and receive a Thank You page with your order number.
Did you log out of PerfectOil.com while placing your order?
If you decided to get some information on a product or go to another website, you may have accidentally logged out of thebodyshop-usa.com before the order was complete. Please log in again and place the order.
If you are still having difficulty placing your order, you can Contact Us
Or give us a call and one of expert team members will help guide you through the process.
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